Please note that for orders with differing billing and postal addresses, confirmation of the alternative postal address is required within 24 hours of purchase. Proof in the form of ID or a current Bank Statement must be submitted via email to avoid order cancellation.

 

Ensure accurate address details, and be aware that our deliveries primarily utilize Royal Mail recorded delivery. Order processing takes 2-4 business days, with delivery spanning 3 to 15 working days based on your location. Orders placed after 5 pm are likely to be processed for delivery the next day.

 

Kindly allow 5-8 working days for UK deliveries, 8-11 working days for EU deliveries, and 10-15 working days for all other international orders.

 

Upon shipment, a dispatch email will be sent, and we urge you to monitor your delivery closely, as we cannot be held responsible for missed packages.

 

Return & Exchange Policy: We pride ourselves as a UK-based company offering premium 100% Virgin and Raw hair. We rigorously quality-check each item before shipping. Returns are accepted only for items not meeting our quality standards. All returns undergo thorough checks at our office.

 

Our 10-Day Diamanté Promise ensures your satisfaction. No returns are accepted for hygiene reasons, especially if the hair has been tampered with. Items must be in their original state. No cancellations are allowed, only exchanges. If unsatisfied, we offer exchanges within 10 days of delivery for defective or damaged items.

 

Restrictions: Exchanges are restricted for worn, unwrapped, or tampered products. Returns must be made within ten days, and exchanges are limited to the same texture and length.

 

We reserve the right to reject items that have been worn or tampered with. We are not responsible for damages caused by coloring or bleaching, and refunds/exchanges won't be issued for dissatisfaction with texture, color, or typical concerns associated with natural hair products.

 

Shipping costs for returns are at the customer's expense. Use a courier with tracking and delivery confirmation, as we're not liable for lost packages.

 

Customized lace wigs, lace frontals, and lace closures cannot be returned or exchanged once the order is placed.